State Farm® Insurance Agent Chris Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
isabella krehbiel
July 15, 2025
5
out of
5
rating by isabella krehbiel
"I had a very great talk with an agent. It was super easy to switch and better coverage then my former insurance(The General)"
Ashley Marsh
July 14, 2025
5
out of
5
rating by Ashley Marsh
"I had a great experience getting new car insurance thanks to Chris Jones at State Farm. He really listened to what I needed, found me a quote that fit my budget, and followed up exactly when I was available. What impressed me most was that he remembered our previous conversation—it made the whole process feel personal and not just transactional. Chris was both professional and personable, which made everything easy and stress-free. I’d absolutely recommend State Farm to anyone based on the excellent service I got from Chris!"
We responded:
"Ashley, thank you very much for sharing your positive experience with Chris Jones and State Farm. We’re delighted to hear that Chris provided attentive, personalized, and professional service throughout your car insurance process. It’s wonderful to know that his follow-up and understanding of your needs made the experience smooth and stress-free. We truly appreciate your recommendation and look forward to continuing to serve you in the future. Please don’t hesitate to reach out if you need any further assistance. -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Robin Carpenter
July 14, 2025
5
out of
5
rating by Robin Carpenter
"Chris was very helpful he worked with me and even added extra to my policy that I wasn't expecting I'm very pleased with State farm I left a couple years ago and now I'm going back and mainly because of Chris Jones he's excellent agent I recommend him to anyone , he will work with you he is very pleasant and professional and he satisfied me to the fullest with my new policy."
We responded:
"Robin, thank you so much for this impressive five-star review and kind words! We’re thrilled to hear that Chris went above and beyond to help you and that you’re pleased with your new policy. It’s great to have you back with State Farm, and we truly appreciate your recommendation. If you ever need anything else, Chris and the team are here to support you! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Tina Jones
July 11, 2025
5
out of
5
rating by Tina Jones
"I had a great experience with Dylan Welsh. He walked me through the process and did a great job."
We responded:
"Tina, thank you so much for this impressive five-star review and kind words! We're thrilled to hear that Dylan provided excellent guidance and support throughout the process. If you need any further assistance, please don’t hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
sai mohan Uppalapati
July 7, 2025
5
out of
5
rating by sai mohan Uppalapati
"I had a great experience working with Chris. They were professional, knowledgeable, and very responsive throughout the entire process. They explained all the coverage options clearly and helped me choose the best plan that suited both my needs and budget."
We responded:
"Sai, thank you so much for this impressive five-star review and kind words! We're thrilled to hear that Chris Jones State Farm Insurance provided you with professional and knowledgeable support and helped you find the best plan for your needs and budget. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you have any further questions or need help in the future, please don't hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Marlene Dole
June 25, 2025
5
out of
5
rating by Marlene Dole
"While looking on the internet for quotes for car insurance a very nice gentleman called by the name of Dylan from Chris Jones State Farm Insurance in Franklin, TN. The quote I received was the best from any agent I had talked to and his kindness and understanding of what I was looking for was a big help. I highly recommend this State Farm office -- it's the best !"
We responded:
"Marlene, thank you so much for this awesome five-star review! It sounds like you had a fantastic experience with Dylan at Chris Jones State Farm Insurance! Finding the right insurance quote can be challenging, and it's great to hear that you received excellent service along with a competitive rate. -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Barbara Cannon
June 25, 2025
5
out of
5
rating by Barbara Cannon
"Beat my old insurance price with double the coverage"
We responded:
"Barbara, thank you so much for the five star review! We're thrilled to hear that we could help you secure better coverage at a great price. Our team is committed to making the process smooth and finding the best plan for each customer’s unique needs. We truly appreciate you! Please let us know if you need anything else! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Brenda Wensley
June 17, 2025
5
out of
5
rating by Brenda Wensley
"Very nice and friendly people."
We responded:
"Thank you for your kind words, Brenda! - Chris Jones - State Farm Insurance Agent, Franklin, TN"
Rusty Bowden
June 13, 2025
5
out of
5
rating by Rusty Bowden
"My questions were answered and guidance for additional endorsements for discounts was shared. Dana was very helpful."
We responded:
"Rusty, thank you so much for leaving us a five-star review! I am so glad you had an awesome experience with Dana. We appreciate your feedback and hope to continue serving you for years to come! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Clay Hardin
June 7, 2025
5
out of
5
rating by Clay Hardin
"Chris was helpful and I was so surprised that he was able to help me with everything I wanted to get with my car insurance."
We responded:
"Thank you, Clay, for the fantastic rating! I'm happy you had a positive experience with our office. If you ever need further assistance, we're here to help. - Chris Jones - State Farm Insurance Agent, Franklin, TN "
Amber Randolph
June 2, 2025
5
out of
5
rating by Amber Randolph
"They are great. Took care of everything I needed to what specified. Also offered and gave me options for auto and life insurance. Tucker my particular agent is the best. Has called and kept me up to date on all information and was just great all around. I recommend state farm insurance for all your insurance needs."
We responded:
"Amber, Thank you so much for your fantastic review! We're thrilled to hear that Tucker provided you with exceptional service and kept you informed throughout the process. Our team strives to meet our clients' needs, and it’s wonderful to know we hit the mark for you. Please don't hesitate to let us know if there is anything else we can do for you! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Sherry Morris
May 19, 2025
5
out of
5
rating by Sherry Morris
"Very helpful and easy to start a better policy. Explained what coverage I had and will be getting. Was so simple and got a great rate. Would highly recommend to anyone who needs insurance."
We responded:
"Sherry, Thank you so much for your kind words and 5-star review! Our goal is to ensure our clients fully understand their coverage options and feel confident in their choices. Your recommendation means a lot to us! Please don't hesitate to let us know if there is anything else we can do for you! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
jandbh417 Harbin
May 16, 2025
5
out of
5
rating by jandbh417 Harbin
"Dylan was able to assist me with my vehicles insurance and life insurance for the price of my previous insurance👀 wow!!! Thanks Dylan and thanks State Farm!!!"
We responded:
"Brandi, thank you so much for the five-star review! It sounds like Dylan provided you with excellent service for both vehicle and life insurance. Please do not hesitate to let us know if there is anything else we can do for you! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Ava Ellis
May 15, 2025
5
out of
5
rating by Ava Ellis
"The staff at Chris Jones office have been so helpful with a home claim. They cut through the red tape and really took good care of me as a client. I can’t say enough good things about Chris and his staff."
We responded:
"Ava, thank you so much for the five-star review! It's always great to hear about helpful and dedicated staff who go above and beyond to assist clients, especially during the often-stressful process of handling home claims. Please don't hesitate to let us know if there is anything else we can do for you! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Linda Hale
May 13, 2025
5
out of
5
rating by Linda Hale
"I recently made the switch from another company to StateFarm. Chris Jones provided invaluable assistance throughout the transition process. He clearly explained the necessary steps and requirements. Thanks Chris!"
We responded:
"Linda, thanks so much for leaving us a five star review! I am thrilled to hear that you had a good experience with us. Please don't hesitate to let us know if there is anything else we can do for you! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
David Zieba
May 6, 2025
5
out of
5
rating by David Zieba
"My experience with this office was great, and Dylan Welsh was fantastic. He patiently answered my questions, stayed in communication without being pushy, and got me better coverages for less money than my previous provider!"
We responded:
"David, Thank you for sharing your positive experience! We're thrilled to hear that Dylan was able to assist you so effectively and provide better coverage at a lower cost. If you have any more questions or need further assistance, feel free to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Valerie Roberts
May 6, 2025
5
out of
5
rating by Valerie Roberts
"He was very knowledgeable and easy to communicate with.."
We responded:
"Valerie, It is great to hear that he was knowledgeable and easy to communicate with! Having someone who can be approachable makes a significant difference in the experience. If you have any more questions or need further assistance, feel free to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Lemon P
April 30, 2025
5
out of
5
rating by Lemon P
"Dylan was so friendly and helpful from beginning to end. He made my process of getting auto and home insurance bundled very easy. I highly recommend this company."
We responded:
"Lemon, thank you so much for taking time out of your day to leave us this wonderful review! I am so glad that you had a great experience with Dylan, he is a vital member of our team. If there is anything else we can help you with, please don't hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Dan W
April 28, 2025
5
out of
5
rating by Dan W
"Tucker and the team were great!"
We responded:
"Dan, thank you so much for this five star review! I am thrilled that Tucker was able to help you out, he is a vital member of our team. If there is anything else we can help you with, please don't hesitate to reach out! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Amos Surles
April 28, 2025
5
out of
5
rating by Amos Surles
"It was done in a timely manner and answered all my questions"
We responded:
"Amos, thank you so much for this amazing review! I am so glad we could help you out quickly and thoroughly. We truly appreciate your business and hope to continue serving you for years to come! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Amy Watts
April 24, 2025
5
out of
5
rating by Amy Watts
"Initial experience so far has been great. Very simple and direct with getting set up, staff is helpful, polite and knowledgeable. I was able to get more coverage for less than what I was paying from my old insurance. If you’re considering going here, DO IT!!"
We responded:
"Amy, thank you so much for leaving us this amazing 5 star review! I am thrilled that our team was able to help you out. We appreciate you and hope to continue serving you for years to come! Let us know if there is anything else we can help you with. -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Arina Poltavcenco
April 22, 2025
5
out of
5
rating by Arina Poltavcenco
"I recently got a new car and with a new car I knew that my price would be pretty high. I needed a total of two relatively new cars on my insurance, full coverage. With Rob’s help I was able to have an awesome monthly price! Rob was very helpful with educating me on everything, he was very easy to reach and answered all of my questions! I highly recommend him as your agent!!"
We responded:
"Arina, thank you so much for taking your time to leave us this amazing feedback! I am so glad Rob was able to help you out, he is a vital part of our team. If there is anything else we can help you with, please don't hesitate to reach out. -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Lynn Langley
April 18, 2025
5
out of
5
rating by Lynn Langley
"Awesome thanks!!!"
We responded:
"Thank you, Lynn, for this amazing review! We truly appreciate you and your business, and hope we can continue serving you for years to come. -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Lynn langley
April 18, 2025
5
out of
5
rating by Lynn langley
"Awesome folks helpful and knowledgeable!"
We responded:
"Lynn, thank you so much for taking the time to leave us this incredible feedback! I am so glad we were able to help you out. Please let us know if there is anything else we can help you with! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Dan Guy
April 10, 2025
5
out of
5
rating by Dan Guy
"Polite, knowledgeable, and direct. Was able to give me the same coverage as my current policy at half the price. I would recommend to friends and family."
We responded:
"Dan, thank you so much for your fantastic review! I am so glad we were able to get you great coverage at a great price. We are here to help with anything you need! -Chris Jones - State Farm Insurance Agent, Franklin, TN"