State Farm® Insurance Agent Chris Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Morgan
March 24, 2025
5
out of
5
rating by Morgan
"Working with Rob has been a great experience! He answered all my questions, helped me get the best coverage on my home and car, and was prompt to respond. He was knowledgeable and friendly and I highly recommend their services!"
Sam Morris
March 14, 2025
5
out of
5
rating by Sam Morris
"Dylan was amazing and helped me out extremely well!!"
We responded:
"Sam, thank you so much for this amazing review! We are so glad you had a great experience with our office, specifically with Dylan. We are lucky to have him on the team! We hope to serve you for years to come. -Chris Jones - State Farm Insurance Agent, Franklin, TN "
David Welsh
March 13, 2025
5
out of
5
rating by David Welsh
"The Chris Jones Agency did an excellent job saving me money and increasing my insurance coverage! Dylan was very knowledgeable and helpful in covering my insurance needs! Thank you for your professional and courteous service!"
We responded:
"David, thank you for this fantastic review! I am so glad Dylan was able to get you great coverage at a batter price. He is a vital member of our team! Please let us know if you need any further assistance. -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Brenda Shirley
March 12, 2025
5
out of
5
rating by Brenda Shirley
"The àgent was very thought full"
We responded:
"Brenda, thank you so much for this amazing review! We are thrilled that you had a good experience with our office. Please don’t hesitate to reach out if you need anything else! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
sherry lawrence
March 5, 2025
5
out of
5
rating by sherry lawrence
"Chris helped me find a better rate than I was currently paying. He's my hero!"
We responded:
"Sherry, thank you for the awesome review! We truly value your feedback. I am so glad I was able to help you find great coverage for a great price! We are always here to help if you need anything else. -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Donya Gayheart
February 24, 2025
5
out of
5
rating by Donya Gayheart
"I was surprised at how short of time the insurance process took. I was honestly expecting it to take longer. Answered my questions and got everything taken care of in less than I honestly expected."
We responded:
"Donya, thank you for sharing this incredible review! I am thrilled to hear that we helped you out quickly and thoroughly. We truly appreciate you and hope to continue serving you for years to come! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
paul joseph
February 24, 2025
5
out of
5
rating by paul joseph
"I got everything I needed from Chris Jones! It was easy to make a change."
We responded:
"Paul, thank you so much for this great review! I am so glad we made the process easy for you. Please don't hesitate to reach out if you need any further assistance! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
P. R. Nelson
February 21, 2025
5
out of
5
rating by P. R. Nelson
"Dylan Welsh is a consummate professional. Excellent communication and customer service!"
We responded:
"Thank you, P. R., for this amazing review! I am so glad Dylan was able to help you out, he is a vital part of our team. We appreciate you and hope to continue serving you for years to come! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Roberta Tremble
February 18, 2025
5
out of
5
rating by Roberta Tremble
"Cris was very nice and very concerned about my poliocy. I appreciate him a lot."
We responded:
"Roberta, thank you so much for your wonderful review. I am so thankful to hear that you had a great experience with us! We appreciate you and hope to continue serving you for years to come. -Chris Jones - State Farm Insurance Agent, Franklin, TN"
King Johnson
February 11, 2025
5
out of
5
rating by King Johnson
"Expedient, thorough, pleasant"
We responded:
"King, thank you for this fabulous review. Expedient, thorough, and pleasant are all things we strive to be, so I am so glad that was your experience! If there is anything else we can help you with in the future, please don't hesitate to reach out. - Chris Jones - State Farm Insurance Agent, Franklin, TN"
sharon easter
February 10, 2025
5
out of
5
rating by sharon easter
"Dyllan in Chris Jones's Insurance office was so kind and helpful. My husband and I plus our son are getting better coverage & saving $$ each month by switching our insurance to State Farm. Very happy custimers!"
We responded:
"Sharon, I am so glad that Dylan was able to help you and your family. He is a vital part of our team here. Thank you so much for sharing your thoughts and taking time to leave us a review, we truly appreciate it. If there is anything else you need, please let us know! - Chris Jones - State Farm Insurance Agent, Franklin, TN"
Scott Gibson
February 8, 2025
5
out of
5
rating by Scott Gibson
"Very efficient which I appreciate, was able to get me exactly what I needed at a fair price. 10/10 highly recommend"
We responded:
"Scott, thank you so much for this amazing review! I am thrilled to hear that you had a great experience and that our office was able to help you. We truly value your feedback and hope to continue serving you and your family for years to come. Don't hesitate to reach out if you need anything else! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
andi freeman
January 31, 2025
5
out of
5
rating by andi freeman
"Chris & Team did great!"
We responded:
"Andi, thank you so much for this incredible review! I am so glad to hear that you had a great experience with us. If there is anything further we can help you with, please don't hesitate to let us know! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Bobby Bock
January 30, 2025
5
out of
5
rating by Bobby Bock
"Dylan Welsh is the Account Representative that bound my new Auto and Supplemental Health Policy. Dylan was able to TRIPLE the old coverage I had with Allstate, while decreasing my monthly premium by $120! I felt at ease and he made the whole process effortless; it was an easy decision to switch to State Farm."
We responded:
"Bobby, thank you so much for your incredible review. I am so glad that Dylan was able to help you get more coverage at a great price! He is a valuable part of our team here. We hope to continue serving you and your loved ones for years to come. Don't hesitate to reach out if you need anything else! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
s newcomer
January 8, 2025
5
out of
5
rating by s newcomer
"Chris Jones took awesome care of me and saved me a ton of money. Highly recommend! Don't waste your time with all of those "cheap" insurance companies."
We responded:
"Thank you so much for your 5-star review! We appreciate your kind words and are so glad we were able to save you money, especially during the holiday season. Don't hesitate to reach out if you need anything at all! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Max Martin
January 7, 2025
5
out of
5
rating by Max Martin
"Brady was super helpful for my roommates and me. He explained everything in easy-to-understand terms and made the entire process extremely efficient. He also made sure my policy covered all of my needs while keeping it affordable. I would 100% refer anyone I know to him for all of their insurance needs."
We responded:
"Max, I am so glad that Brady was able to help get you and your roommates set up efficiently while helping you understand everything. Referrals are the greatest compliment you can give us! Our team is here to help you if you ever need anything else. -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Rita Garcia
January 6, 2025
5
out of
5
rating by Rita Garcia
"Made the whole process really easy and quick. Thank you"
We responded:
"Rita, thank you so much for your wonderful review! I am so glad that we were able to help make your insurance process easy and quick. If we can help you with anything else, please don't hesitate to reach out. Happy New Year! -Chris Jones - State Fram Insurance Agent, Franklin TN"
Lauren Overfield
December 30, 2024
5
out of
5
rating by Lauren Overfield
"Was having a hard time with finding a new agent when my previous company stopped coverage in my state but Chris called me up and was very helpful."
We responded:
"Lauren, thank you so much for the incredible review! I am so glad we were able to help you find coverage. Please let us know if there is anything you need help with in the future! We look forward to serving you for years to come. -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Candace Barnes
December 26, 2024
5
out of
5
rating by Candace Barnes
"Dylan was amazing! Patient, thorough, personable, and diligent to begin with. I had the most enjoyable conversation while we discussed what I needed, and he made sure I was getting exactly what I needed for exactly the budget I needed it for. All in all, the best experience I have ever had with an insurance company so far. I don’t know what you guys pay him but it should be more."
We responded:
"Candace, I am thrilled to hear about your positive experience with Dylan. It is so important to understand your coverage, and I’m so glad Dylan was able to fully help you with that. Dylan is a valuable member of our team and we appreciate your review so much. Happy Holidays! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Jamie Lunceford
December 20, 2024
5
out of
5
rating by Jamie Lunceford
"Rob was amazing! He made everything so simple."
We responded:
"Jamie, thank you so much for your fantastic review and words about Rob! I am so glad he was able to make everything simple for you. We appreciate your business and hope you have an amazing holiday season! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Dee West
December 9, 2024
5
out of
5
rating by Dee West
"They were awesome and talk me through each option throughly."
We responded:
"Dee, thank you so much for this wonderful review! I am so glad that our team was able to talk you through each option thoroughly. Your words mean a lot to us and motivate us to continue providing excellent service. Please don’t hesitate to reach out if you need anything else! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Barbara McKenzie
December 6, 2024
5
out of
5
rating by Barbara McKenzie
"The person I talked with was a big help"
We responded:
"Barbara, thank you so much for your amazing review! I am so glad to hear that the person you talked to was able to be a big help. Your feedback means a lot to us. We look forward to helping you with whatever you might need in the future. -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Billy Gattis
December 5, 2024
5
out of
5
rating by Billy Gattis
"Very informative,knowledgeable,great guy Dilan.."
We responded:
"Billy, thank you so much for your amazing review. I am so glad that Dylan was informative and able to help you out! We are lucky to have him on our team. Please reach out if you need any more assistance! -Chris Jones - State Farm Insurance Agent, Franklin, TN"
Ronald Hawks
December 3, 2024
5
out of
5
rating by Ronald Hawks
"Chris was very helpful on setting my insurance up. Great person to work with"
We responded:
"Ronald, thank you so much for your kind words! I am happy to know that you found me helpful and great to work with. Thank you for trusting us with your insurance needs. We are here for you and your family whenever you need us! -Chris Jones - State Farm Insurance Agent, Franklin, TN "
Dale Hobbs
November 27, 2024
5
out of
5
rating by Dale Hobbs
"I've done my business with Chris Jones for several years now. I was previously with GEICO and Chris' agency up and called me one day to tell me what my auto-insurance rate would be with them (a BIG decrease from what I was paying), and I have ever since been with them. I now also have several other policies I've moved over to them (because it is comparable/slightly cheaper with State Farm and just more simple to have it all under one roof). I've been very pleased with all the service I've gotten from Chris Jones and his office! I highly recommend reaching out to them if you are with one of the bigger, commercial insurance companies just to get a quote. Even if you are with another company, I think the friendliness and kindness of the associates that work with Chris are worth switching agencies."
We responded:
"Dale, I can’t tell you how much we appreciate your kind words! I am so glad we were able to give you great coverage for many different policies. We thank you for your years of business and hope to keep serving you for years to come! Don’t hesitate to reach out if you need anything else! -Chris Jones - State Farm Insurance Agent, Franklin, TN"