State Farm® Insurance Agent Chris Jones
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Ginger Gross
August 27, 2024
5
out of
5
rating by Ginger Gross
"Chris is knowledgeable! He has always been very helpful with my insurance questions and concerns"
We responded:
"Ginger, thank you for your kind words. I'm glad I could assist with your insurance questions and concerns. If you need any further assistance, feel free to reach out! - Chris Jones - State Farm Insurance Agent, Franklin, TN"
Sheila Mund
August 26, 2024
5
out of
5
rating by Sheila Mund
"Great experience! Agent was knowledgeable and very patient with all my questions. I was made to feel a part of the State Farm family before the call even ended (great rates). Great job with customer experience."
We responded:
"Sheila, thank you for your wonderful review. I'm glad you had a positive experience with our knowledgeable and patient agent. It's great to know you felt like part of the State Farm family and appreciated our rates. We're always here to help with any future questions or needs. - Chris Jones - State Farm Insurance Agent, Franklin, TN"
Alison Starpoli
August 22, 2024
5
out of
5
rating by Alison Starpoli
"I have had a great experience with State Farm ."
We responded:
"Alison, I'm glad you had a great experience with State Farm. Your satisfaction is important to us. If you ever need assistance in the future, feel free to reach out. - Chris Jones - State Farm Insurance Agent, Franklin, TN"
Joe Frick
July 23, 2024
5
out of
5
rating by Joe Frick
"We have been clients of State Farm for over thirty years. We recently moved to Tennessee and had to change our servicing office. We were recommended by a family member that Chris Jones was a very good and responsive SF office. We engaged one of the agents there, Brady Stovall. Brady made our transition to TN very smooth and provided superb customer service. He quickly returns phone calls or text and email messages. He provides solid advice and guidance and researches questions before giving recommendations. He is a solid asset to Mr. Jones' office and I highly recommend him for any of your insurance needs."
We responded:
"Hi Joe, thanks a lot for your wonderful review! I'm so glad to hear that Brady made your transition to Tennessee smooth and provided superb customer service. It's great to know he was responsive and provided solid advice and guidance. We truly appreciate your recommendation and your long-term trust in State Farm. If you need any further assistance, feel free to reach out anytime! - Chris Jones - State Farm Insurance Agent, Franklin, TN"
Amanda Denson
July 6, 2024
5
out of
5
rating by Amanda Denson
"I needed to get compliance approval for my small business. The compliance company truly made it more difficult than it needed to be, but Dana went above and beyond to get this done. If it wasn’t for her I would have missed out on a very lucrative opportunity."
We responded:
"Thank you for sharing your experience, Amanda! I'm ecstatic to hear that Dana went above and beyond to assist with your compliance approval for your small business. We're grateful for your kind words and are glad we could help you seize that lucrative opportunity! If you ever need assistance in the future, our office is here for you. - Chris Jones - State Farm Insurance Agent, Franklin, TN"
Cole Rolland
July 3, 2024
5
out of
5
rating by Cole Rolland
"Dana was extremely helpful with my claim! Great experience."
We responded:
"Thank you for sharing your positive experience with Dana and your claim process! We are glad to hear that you had a great experience with us. If you need any further assistance or have any questions, feel free to reach out. We're here to help! - Chris Jones, State Farm Insurance Agent, Franklin, TN"
Becky Bartle
May 24, 2024
5
out of
5
rating by Becky Bartle
"We met with Brady at the Columbia office. He initiated our coming in to check all our policies to make sure all of our coverage was sufficient. We changed a couple of things and now we feel as if we're safe with our coverage."
We responded:
"Becky, I'm elated that Brady took the initiative to review your policies and ensure you have sufficient coverage at our Columbia office! I'm pleased to know that the changes made have left you feeling safe and secure. We're grateful for your positive feedback and look forward to assisting you with any future insurance needs. Chris Jones - State Farm Insurance Agent, Franklin, TN"
Michele Williams
April 21, 2024
5
out of
5
rating by Michele Williams
"Great experience working with Austin! Super professional and low pressure, made everything a breeze. Feel like we got a great deal with a reliable company and that we’re in good hands 👍"
We responded:
"Michele, thank you! We love seeing reviews like this. Austin always put our customers first and we are glad they were able to assist you with your insurance needs. Feel free to contact us anytime. - Chris Jones - State Farm Insurance Agent"
Shane Troseth
April 19, 2024
5
out of
5
rating by Shane Troseth
"Amazing team!"
We responded:
"Thank you for your kind words, Shane! - Chris Jones - State Farm Insurance Agent, Franklin, TN"
Sean Slavin
February 20, 2024
5
out of
5
rating by Sean Slavin
"Give Chris a call about your Home, Auto and Life Insurance! He and his team are unmatched when it comes to insurance solutions."
We responded:
"Sean, I’m happy to hear we could provide you with a positive insurance experience. Thank you for trusting my team and I! - Chris "
Jane Zacha
January 12, 2024
5
out of
5
rating by Jane Zacha
"I had the great luck to connect with Kyle Burke at Chris Jones State Farm when I decided to change insurance companies. My spouse and I needed to obtain insurance coverage for multiple vehicles and two homes, and Chris made it incredibly easy and painless. He is very personable and knowledgeable, and quickly provided answers to questions and solutions to my concerns. I actually truly enjoyed my conversations with him, which is saying something. Thank you, Kyle."
We responded:
"Jane, I appreciate you allowing my team and I to provide you with an exceptional customer service experience! We will always be here to assist you! - Chris "
Brooke Williams
January 10, 2024
5
out of
5
rating by Brooke Williams
"After getting my renewal from another auto insurance company I knew it was time to shop around. State farm had the best quote saving me a considerable amount! Tucker Hammock made the switch to state farm incredibly easy without sacrificing coverage. Highly recommend!!!! Thanks for all your help Tucker!"
We responded:
"Brooke, we will always look forward to assisting you in your time of need. The importance of keeping our customers satisfied with their insurance needs will be a priority at our State Farm Agency for a lifetime. - Chris"
Lauren Brett
December 27, 2023
5
out of
5
rating by Lauren Brett
"After watching my sister navigate her insurance after an accident, it truly highlighted how exceptional Chris Jones and his team really are! They are extraordinary in comparison to several agencies. They are intentional, thoughtful, and will go above and beyond to support you. They are who you want when you are on the side of the road (or really any time!) Thank you Chris and team!"
We responded:
"Lauren, my team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Chris"
Rebecca Grieger
December 13, 2023
5
out of
5
rating by Rebecca Grieger
"John Matt is great at listening and answering questions I had. He helped me choose a policy that is much better than I had with another company and a much better price!"
We responded:
"Hello, I'm so glad your time spent with us has given you the extra knowledge to successfully protect you and your family in the insurance world! We appreciate your business. - Chris"
B Barber
December 11, 2023
5
out of
5
rating by B Barber
"All I can say is that the Chris Jones team at State Farm are awesome. I have been given the best insured deals and I need to mention Brady Stovall and the entire office staff...professional and committed. Thanks for all you do! Thanks. Chris, you have an awesome staff! Have a Merry Christmas and a great New Year!"
We responded:
"B, I am so happy to hear we were able to provide you with a positive experience and set you up with the insurance coverage that works the best for you! Thank you so much for your review and your recommendation, we appreciate it. - Chris"
Kelsey S
December 8, 2023
5
out of
5
rating by Kelsey S
"Tucker was so helpful in getting me an auto quote and found a great price!"
We responded:
"Kelsey, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Chris"
Brandy Gargis
December 5, 2023
5
out of
5
rating by Brandy Gargis
"We use Chris Jones State Farm for our home and all of our auto. I've referred several people and they are always well taken care of. I definitely recommend giving them a call!"
We responded:
"Brandy, thank you for taking a moment to share your positive experience with us. My team and I appreciate your recommendation! We’re excited to serve your future insurance needs! - Chris "
Wanda Jasper
November 28, 2023
5
out of
5
rating by Wanda Jasper
"Dana was extremely helpful getting my granddaughter car insurance and telling me what I needed for discounts."
We responded:
"Thank you for your kind words Wanda! I am happy to hear that you were so well taken care of by Dana. We are honored to have you a part of our agency family! - Chris "
Joshua Holloway (Josh)
November 14, 2023
5
out of
5
rating by Joshua Holloway (Josh)
"Adamant, knowledge & courteous staff. I trust in them."
We responded:
"Thank you for your review and for trusting us, Josh!!"
Russ Kenney
November 14, 2023
5
out of
5
rating by Russ Kenney
"I have been with State Farm for many years and Chris and his staff are some of the best agents there are. I’m glad I’m doing business with them and will continue doing so for a long time to come."
We responded:
"Russ, my team and I couldn't be more grateful for your kind feedback! We will continue to always be here to support your insurance needs! - Chris "
Kate Mathews
November 2, 2023
5
out of
5
rating by Kate Mathews
"These folks saved me money on my auto and home policy and were so friendly and easy to work with! Highly recommend them if you’re looking for the best coverage at the best price!"
We responded:
"Kate, thank you for recommending our State Farm Agency to assist the needs of others! We couldn't be more excited to assist you and your future insurance needs. - Chris"
Brianna Furness
November 2, 2023
1
out of
5
rating by Brianna Furness
"Did a price check a year ago. They called me this morning and I ignored the call. They immediately called me back again so I answered. I explained I wasn't interested. He badgered me about "I've never heard of anyone not wanting to save money" even though I expressed repeatedly I wasn't interested and didn't want to be contacted again. I had to hang up because he wouldn't stop trying to convince me he could save me money and that I needed their services. If someone says they aren't interested Chris you should probably accept that and move on instead of wasting both of our time."
We responded:
"Brianna, I am very sorry to see your 1-star rating. My team and I are committed to providing excellent service to everyone. Our customers work hard to be able to keep themselves and their families protected through these policies, and your hard-earned money will always be on the minds of our team to ensure you’re not spending more than needed. I do appreciate you sharing your frustration, as it allows me to make the necessary changes to improve each customer’s experience. Thank you. - Chris"
Reed Hicks
October 27, 2023
5
out of
5
rating by Reed Hicks
"I’ve really enjoyed working with Brady Stovall. He’s a top notch guy and a real pleasure to work with. Really knows his stuff and makes what is typically an ordeal of a process quick and easy. I Highly recommend."
We responded:
"Reed, thank you for recommending our State Farm Agency to assist the needs of others! We couldn't be more excited to assist you and your future insurance needs. - Chris "
cory gamble
October 27, 2023
5
out of
5
rating by cory gamble
"Chris Jones, I would love to publicly seek your attention on behalf of Brady Stovall. This gentleman is top tier, efficient, and has provided me easily hands down the best insurance experience I could have ever hoped for. I’ve recently started sleeping better at night now knowing I’m covered and protected by the most reliable and affordable policies! I no longer fear chaos because I know I am in good hands. Thank you for letting me be apart of your family. Sincerely, Cory Gamble"
We responded:
"Cory, it is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Chris "
Anna Marie DeJarnette
October 11, 2023
5
out of
5
rating by Anna Marie DeJarnette
"Brady Stovall helped me get renters insurance in literally no time! We chatted on the phone for a few minutes and I was all set with an affordable plan and peace of mind as I moved in to my new apartment!"
We responded:
"Anna Marie, thank you for taking a moment to share your positive experience with us. Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Chris "